COVID-19 Update: As of 1 December 2021, all customers will be required to be fully vaccinated against COVID-19   learn more

COVID-19 Vaccination Policy 2021-22

Hollyford Wilderness Experience has health and safety obligations to our kaimahi, customers, whānau, and the communities we interact with. It is therefore our social and corporate responsibility to support vaccinations in the interest of the public good.

Due to this, we will be requiring all customers to be fully vaccinated against COVID-19 as of December 1st, 2021.

You will be asked to provide proof of vaccination at your pre-departure briefing and/or when boarding the Hollyford coach transport from Queenstown to Te Anau. Proof of vaccination will be accepted from the government issued My Vaccine Pass, learn more.

For those yet to be vaccinated or not able to be vaccinated by the time of your departure, you can request either a transfer of your booking to a future date (including 2022/23 at your current price), or you can request a full refund.

International travellers are required to be fully vaccinated before entering New Zealand, please click here for up to date government information on vaccination requirements to enter New Zealand. We will also require proof of vaccination at your pre departure briefing and/or when boarding the Hollyford coach transport from Queenstown to Te Anau.

 

COVID-19 Cancellation Policy 2021-22

Walkers from New Zealand:

If Hollyford Wilderness Experience are not able to operate or there are travel restrictions imposed by the Government, you can transfer your booking to another date this season or to the 2022-23 season at the current rates (transfers subject to availability) or request a full refund. However, if you contract Covid-19 or are in managed/home isolation due to an individual case of Covid-19, you will need to seek an insurance claim.

Walkers from overseas:

If Hollyford Wilderness Experience are not able to operate or there are travel restrictions imposed by the Government, you can transfer your booking to another date this season or the 2022-23 season at the current rates (transfers subject to availability) or request a full refund. However, if you contract Covid-19 or are in managed isolation due to an individual case of Covid-19, you will need to seek an insurance claim.

If there are border restrictions in New Zealand 90 days from your departure due to Covid-19, Hollyford Valley Walks reserves the right to cancel any booking where:

  1. i) The booking was made from outside New Zealand
    ii) Any person that the booking is for is not in New Zealand
    iii) You are not able to show that you will be legally entitled to be, and practically able to be, in New Zealand at the time of your trip departure.

Where a booking is cancelled in accordance with the above, notification will be provided to you in writing, and a refund will be applied. Hollyford Wilderness Experience agrees to waive any cancellation fee that may normally be payable.

COVID-19 Symptoms:

Any guests with COVID-19 symptoms are required to contact Hollyford Wilderness Experience immediately, guests with these symptoms cannot start the trip, the cancelation policy above will apply.  

Operating under the COVID-19 Protection Framework (Traffic Light System):

At all levels Hollyford Wilderness Experience is fully operational and normal terms and conditions, including the cancelation policy, will apply to all walkers.

 

Full Terms and Conditions