Terms and Conditions  

We, Hollyford Valley Walk Limited (“the Operator”) appreciate your custom and aspire to provide a friendly and safe experience. In participating in this activity, you, the customer (“you”), agree to the following terms and conditions:

1. Participation in all adventure activities carries a degree of inherent risk and by participating in the activity provided by the Operator you are expressly assuming those risks personally and are, to the maximum extent permitted by law, waiving and releasing the Operator and its officers and employees and any subsidiary or related company from any liability, claims, losses, damages or expenses caused by any event including, but not limited to:

• Personal injury or death
• Property loss or damage
• Acts which may be construed as negligent or accidental
• Any other loss, damage, suffering, emotional or nervous disorder

2. You agree not to commence any litigation or proceedings in any country in relation to the risks and perils set out in clause 1 above and to indemnify the Operator against any such claims.

3. You confirm that you are physically fit and suffer no medical conditions, which may be aggravated by this activity or that might impede your ability to complete it.

4. You agree that if determined you are unable to complete the activity due to your physical ability, once the activity has commenced, the Operator has the right to arrange alternate transport for you. This may include a helicopter and you may be charged for the cost of this.

5. You consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify the Operator against any claims in respect of this treatment.

6. You agree that you may not use any films, photographs, sound, video or other recordings taken of or during the activity for any promotional, advertising or commercial purpose without the prior consent of the Operator.

7. You agree to listen to your driver/guide/host, follow their instructions and make sure any children in your care do the same.

8. The date and customer name, for which the ticket has been booked, once confirmed by the Operator is non-transferable.

9. The Operator accepts no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.

10. The Operator reserves the right to cancel any service or alter the itinerary as a result of weather conditions, insufficient participants or any other event or circumstances.

11. Any decision regarding an exception to the stated policy will be made entirely at the discretion of the Operator.

12. The Operator recommends all customers have personal travel and medical insurance that provides adequate cover in the case of customer-initiated cancellations.

13. Photography and Marketing Use: By participating in this activity, you grant the Operator the right to capture and use photographs, video, or other media of you taken during the activity for promotional, marketing, and related purposes, in any format or medium, without compensation. If you do not wish to be included, please advise our staff prior to the activity.

14. Where the customer wishes to cancel the booking, a cancellation fee may apply. The amount charged for cancellation fees are considered compensation for loss and are not subject to GST. The Operator's policy is as follows:

 

Hollyford Wilderness Experience Cancellation Policy

• Within 30 days of trip departure date: cancellation fee is 100% of the total trip cost.
• Between 30 – 89 days from trip departure date: cancellation fee is 50% of total trip cost.
• 90 days or more from trip departure date: cancellation fee is NZD$200 per person.
• Once the trip has commenced no refund applies due to any circumstance.

Note: In the unlikely event we are unable to operate a departure, all guests on that trip will receive a full refund or can be rebooked at no additional cost. 

 

Waitai Lodge Fiordland Escape Cancellation Policy

• Within 30 days of trip departure date: cancellation fee is 100% of the total trip cost. 
• Between 30 – 60 days from trip departure date: cancellation fee is 50% of the total trip cost. 
• Between 30 – 90 days (Exclusive Use Bookings Only) from trip departure date: cancellation fee is 50% of total trip cost  

Note: In the unlikely event we are unable to operate a departure, all guests on that trip will receive a full refund or can be rebooked at no additional cost.