COVID-19 Update: As of 1 December 2021, all customers will be required to be fully vaccinated against COVID-19   learn more

Sun coming through native trees

Terms and Conditions  

A) We appreciate your custom and aspire to provide a friendly and safe experience.

 B) We advise that this activity carries risks and that by participating you are expressly assuming those risks personally and are, to the maximum extent permitted by law, releasing the Operator and its officers and employees from any liability, claims, losses, damages or expenses caused by any event including, but not limited to:-

- Personal injury or death

- Property loss or damage

- Acts which may be construed as negligent or accidental

- Any other loss, damage, suffering, emotional or nervous disorder

In participating in the activity you, the customer, agree to these terms and conditions – including, you;

a. agree not to commence any litigation or proceedings in any country in relation to the risks and perils set out in B above and to indemnify the Operator against any such claims.

b. confirm that you are physically fit and suffer no medical conditions, which may be aggravated by this activity.

c. consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify the Operator against any claims in respect of this treatment.

d. agree that any films, sound, video or other recordings taken of or during the activity will not be used in any promotion or advertising without the prior consent of the Operator, however the Operator may use such recordings itself at its complete discretion without any prior approval.

e. agree to listen to your driver / guide / host, follow their instructions and make sure any children in your care do the same.

2) Your ticket purchased for this activity is non-transferable.

3) The Operator accepts no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.

4) The Operator reserves the right to cancel any service or alter the itinerary as a result of weather conditions, insufficient participants or any other event or circumstances. 

5) Any decision regarding an exception to the stated policy will be made entirely at the discretion of the Operator.

6) The Operator recommends all customers have personal travel and medical insurance that provides adequate cover in the case of customer-initiated cancellations. 

7) Where the customer wishes to cancel the booking, the Operator's policy is as follows:

Cancellation Policy 

For cancellations initiated by the customer prior to departure of the walk, the following cancellation fees apply:

i) 90 days or more from walk departure date: cancellation fee is NZD$200 per person.
ii) Between 30 – 89 days from walk departure date: cancellation fee is 50% of total trip cost.
iii) Within 30 days of walk departure date: cancellation fee is 100% of the total trip cost.
iv) Once the walk has commenced no refund applies due to any circumstance.

Note: If we are unable to operate or choose to cancel a trip prior to departure, all guests on that trip will receive a full refund or can be rebooked at no additional cost. Please note that once a trip begins we reserve the right to make changes in the itinerary for the safety and comfort of the guests.

Travel insurance

We strongly recommend all guests, both New Zealand citizens, residents and overseas visitors, purchase travel insurance. This should guard against loss of fares paid should you have to cancel the trip for any reason within our cancellation period. Travel insurance may cover cancellations due to reasons such as falling ill or having an accident prior to the trip, a family bereavement, missing a flight to Queenstown and therefore missing the trip departure etc.

Once your trip has commenced, ACC (Accident Compensation Corporation) will cover any accidents that occur on the track for both New Zealand citizens, residents and overseas visitors. Should any guest suffer an illness on the track such as a stroke or heart attack, St John New Zealand will cover the cost of a helicopter evacuation for all New Zealand citizens and those holding a work or permanent residency visa and long term Australian residents. All other tourists will have to pay for such an evacuation.

COVID-19 Vaccination Policy

Hollyford Wilderness Experience has health and safety obligations to our kaimahi, customers, whānau, and the communities we interact with. It is therefore our social and corporate responsibility to support vaccinations in the interest of the public good.

Due to this, we will be requiring all customers to be fully vaccinated against COVID-19 as of December 1st, 2021.

You will be asked to provide proof of vaccination at your pre-departure briefing and/or when boarding the Hollyford coach transport from Queenstown to Te Anau. Proof of vaccination will be accepted from the government issued My Vaccine Pass, learn more.

For those yet to be vaccinated or not able to be vaccinated by the time of your departure, you can request either a transfer of your booking to a future date (including the following season at your current price), or you can request a full refund.

International travellers are required to be fully vaccinated before entering New Zealand, please click here for up to date government information on vaccination requirements to enter New Zealand. We will also require proof of vaccination at your pre departure briefing and/or when boarding the Hollyford coach transport from Queenstown to Te Anau.

 

COVID-19 Cancellation Policy 

Walkers from New Zealand:

If Hollyford Wilderness Experience are not able to operate or there are travel restrictions imposed by the Government, you can transfer your booking to another date in the current season or to the following season at the current rates (transfers subject to availability) or request a full refund. However, if you contract Covid-19 or are in managed/home isolation due to an individual case of Covid-19, you will need to seek an insurance claim.

Walkers from overseas:

If Hollyford Wilderness Experience are not able to operate or there are travel restrictions imposed by the Government, you can transfer your booking to another date in the current season or the following season at the current rates (transfers subject to availability) or request a full refund. However, if you contract Covid-19 or are in managed isolation due to an individual case of Covid-19, you will need to seek an insurance claim.

If there are border restrictions in New Zealand 90 days from your departure due to Covid-19, Hollyford Valley Walks reserves the right to cancel any booking where:

  1. i) The booking was made from outside New Zealand
    ii) Any person that the booking is for is not in New Zealand
    iii) You are not able to show that you will be legally entitled to be, and practically able to be, in New Zealand at the time of your trip departure.

Where a booking is cancelled in accordance with the above, notification will be provided to you in writing, and a refund will be applied. Hollyford Wilderness Experience agrees to waive any cancellation fee that may normally be payable.

COVID-19 Symptoms:

Any guests with COVID-19 symptoms are required to contact Hollyford Wilderness Experience immediately, guests with these symptoms cannot start the trip, the cancelation policy above will apply.  

Operating under the COVID-19 Protection Framework (Traffic Light System):

At all levels Hollyford Wilderness Experience is fully operational and normal terms and conditions, including the cancelation policy, will apply to all walkers.