COVID-19 Update as at 11.05.20 - As a result of the impact of COVID-19, including the ongoing border closure we are currently closed. If you have an advance booking or voucher our friendly team will be getting in touch with you this month to discuss your booking. The team will have a number of calls to make so we thank you for your patience at this time. If you have any immediate concerns please email firstname.lastname@example.org and we will get back to you as soon as we can.
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Rates / Departures
Please note: Due to the recent unprecedented heavy rain and flooding in Fiordland, we are no longer taking bookings for the remainder of this season. We are however happy to take bookings for next season which operates beween October 2020 and April 2021. If you currently have a confirmed booking for this season (up until April 2020) our customer service team will be in touch with you over the coming week. Please call our team on 0800 832 226 if you have any questions.
Full payment is required at the time of booking.
Where the customer wishes to cancel the booking the following applies:
i. Cancellations within 30 days of walk departure date: cancellation fee of 100% of the total trip cost
ii. Cancellations between 30 - 89 days from walk departure date: cancellation fee is 50% of the total trip cost
iii. Cancellations 90 days or more from walk departure date: cancellation fee is NZD$200 per person
iv. Once the walk has commenced no refund applies in any circumstance.
WE STRONGLY RECOMMEND that you arrange personal travel/medical insurance at the time of booking to guard against loss of fares paid caused by any eventuality necessitating cancellation of your trip within our cancellation period. Cancellations could be due to reasons beyond your control such as: falling ill prior to your departure / a sprained ankle whilst partaking in another activity / a family bereavement / missing a flight to Queenstown and therefore, missing your departure etc.
See full our Terms and Conditions for more information.